Business Process Management Industry Gets a Boost During COVID-19

  1. Hinduja Global Solutions (HGS) (listed in BSE & NSE), a global leader in business process management (BPM) and customer experience solutions, today reported strong growth in 2020 as companies continue to look for business partners to help enhance customer experience (CX), satisfaction and loyalty amid the COVID-19 pandemic.
  2. “HGS provides CX services on behalf of a wide range of companies, including some of the most well-known brands in the world, with tech-enabled business process management services, cutting edge digital and traditional customer experience solutions, and social media-based customer care solutions,” said Narasimha Murthy, President, HGS Inc.
  3. “As more companies look for innovative CX and BPM solutions to not just weather the storm but plan for growth beyond the COVID-19 crisis, we’re adding customer care professionals, engineers, and IT support personnel to our staff to keep up with demand.”
  4. Frost & Sullivan recently awarded HGS the North America Customer Service Leadership Award for Social Media Consulting and Management for EPIC (Engage, Protect, Inform and Create).
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